Refund policy
At NestCarry™, your comfort and satisfaction are our top priorities. We understand that purchasing comfort products online requires trust, and we are committed to ensuring a transparent, fair, and hassle-free return and refund experience.
By placing an order on nestcarry.store, you agree to the terms outlined below.
🕒 Return Eligibility
Customers may request a return within 30 days from the date of delivery.
To qualify for a return:
- The item must be unused, unwashed, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
For hygiene and safety reasons, we cannot accept returns for:
- Used or worn products
- Items damaged due to misuse
- Products not in their original condition
🔄 Return Process
To initiate a return, please contact our support team at:
Include:
- Your order number
- Reason for return
- Photos (if applicable)
Once approved, we will provide return instructions.
💸 Refunds
After receiving and inspecting your returned item, we will notify you of the status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 5–10 business days
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
❗ Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will:
- Offer a replacement or
- Issue a full refund (including shipping)
🔁 Exchanges
We currently do not offer direct exchanges.
If needed, please return the item and place a new order.
🚫 Non-Returnable Items
- Gift cards
- Final sale items
- Used personal care products
🤍 Our Commitment
We are dedicated to providing a smooth, reliable, and customer-friendly experience.
If you have any concerns, our support team is always here to help.